Privacy Policy

Last updated: May 2026

Q Concierge ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our concierge services or visit our website at qconcierge.co.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Q Concierge is a private concierge booking service operating in the United Kingdom. For data protection purposes, Q Concierge is the data controller of your personal information.

You can contact us regarding data matters at: qconcierge.co@gmail.com

2. What Data We Collect

We may collect the following personal information when you enquire about or use our services:

• Full name
• Email address
• Phone number or WhatsApp contact
• Travel preferences, dates, and destination information
• Passport or identification details (where required for booking purposes)
• Payment information (processed securely; we do not store card details)
• Any additional information you voluntarily provide in communications with us

We also collect basic usage data from our website (such as pages visited) through standard web analytics. This data is anonymised and not linked to your identity.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide concierge services
• To source, arrange, and confirm bookings on your behalf
• To communicate with you regarding your bookings and requests
• To process payments and manage our client relationship with you
• To comply with legal obligations

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing is necessary to perform the concierge services you have requested
• Legitimate interests: to manage and improve our services and communicate with clients
• Legal obligation: where required by applicable law

5. Sharing Your Data

We share your personal data only where necessary to fulfil your booking or comply with legal requirements. This may include:

• Third-party travel and service providers (airlines, private aviation operators, hotels, villa owners) where required to complete your booking
• Payment processors, solely for the purpose of processing your payment securely

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

6. Data Retention

We retain your personal data for as long as necessary to deliver our services and comply with our legal obligations. In most cases, client data is retained for up to 6 years following the completion of a booking, in line with UK tax and accounting requirements.

You may request deletion of your data at any time (see Section 8 below).

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All communications with Q Concierge are conducted through secure channels.

Where we share data with third-party providers, we take reasonable steps to ensure those providers maintain appropriate security standards.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data, subject to legal obligations
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests

To exercise any of these rights, please contact us at qconcierge.co@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

9. Cookies

Our website uses minimal cookies for basic functionality and anonymous analytics. We do not use cookies for advertising or tracking purposes. By continuing to use our website, you consent to our use of cookies as described here.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

Contact

For any privacy-related questions or to exercise your data rights, please contact us at qconcierge.co@gmail.com or via WhatsApp on +44 7508 785281.